All orders are generally binding. The information on the delivery period is non-binding. You will be informed by e-mail if there are any obstacles to delivery. Temporarily unavailable items will be reserved for you. You have the possibility to cancel these orders at any time.
When ordering several articles with different delivery periods, we automatically deliver the titles already available in advance.
All prices include VAT. The prices quoted are without guarantee and subject to any unforeseeable price changes by publishers or suppliers. The prices published in the webshop may differ from the prices in the bookstores. We reserve the right to make price adjustments in exceptional cases.
- Deliveries within Switzerland: CHF 2.00
- Deliveries abroad Europe: CHF 4.00
- International deliveries World: CHF 6.00
Free shipping applies to all orders, worldwide when you purchase 2 or more shop items.
In the event of manufacturing errors and incorrect deliveries, we will exchange the articles in question for an impeccable copy. Please always state customer number, invoice number and reason for return. The return takes place at your own liability/risk.
Voluntary right of withdrawal
We take back items in perfect, saleable condition within 10 days as a gesture of goodwill and against credit note. Downloads are excluded for copyright reasons.
We cannot take back
- Damaged goods
- Goods manufactured according to customer specifications
Address for returns
Please send any returns to the following address:
Exchange/return/double purchase of downloads
Downloads cannot be exchanged or returned after the purchase process. The download link is immediately assigned to the customer.
Defective download link
If a PDF cannot be downloaded correctly or if the download link is defective, a replacement link will be provided after clarification with the supplier.
Chuna AG assumes no liability for the quality (e.g. display on the end device) and the content of the purchased download.
Period of exchange/replacement
Since the clarification of problems can be very time-consuming, sometimes a replacement link cannot be provided immediately. However, a replacement link should normally be available within 2-5 days.
Copy protection for PDFs
The downloads are marked with an indicator. This enables the buyer to be traced if the PDF is passed on illegally.
The downloads are protected by copyright. The customer receives the simple, non-exclusive, non-transferable and non-sublicensable right to use the offered titles exclusively for personal use in accordance with copyright law in the manner offered.
Which formats are offered in the shop?
Depending on the title it can be offered in different formats (JPG, PDF). Not all formats are suitable for every device. The formats are marked accordingly in the title in the shop and the buyer must check before downloading whether the device supports this format.